Client

Training delivered

Coaching, customer service, facilitation skills.

Time management skills for graduates.

Building customer relationships based on active listening skills, problem solving, telephone etiquette and trust and rapport building. Internal systems training, email management, time management.

Defusing anger, note taking, using mind maps, effective business writing, stress management.

Leadership development including problem solving, motivation, team working, coaching, performance management review techniques (assertiveness, note taking, questioning, listening, body language and NLP), diversity training, manual handling and other care-related topics.

Leadership training to include assertiveness, building trust and rapport, conflict management, effective business writing, team building, facilitation skills and effective meetings.